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- Frequently Asked
Questions By Our Customers
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- Below, we have provided answers to a list of
questions and concerns most of our customers usually have regarding the transport of their
motorcycles. We hope the answers below will be informative so your transport experience
with us is pleasant.
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- A - Make sure your motorcycle is within
96" long and 40" wide. If your motorcycle is not within these dimensions, then
please call our office at (888)347-1391 so we can provide proper shipping. You need to know
the weight of your motorcycle; if you don't, then please click here.
You also need to completely drain all fuel from the tank, unlock the steering, remove the
keys, fold in the mirrors (if possible), and remove all items from the saddle bags and
glove box. DO NOT send the keys or important documents with your motorcycle. We recommend
you send them with an overnight courier. The driver will not pick up or deliver the keys
and documents. Top Page
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- A - Transit times depend on shipping
distance, weather, road conditions, and frequency on specific routes. Typical transit
times range between five and fourteen days. Top
Page
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- A - Plan enough time for us to pick up
your motorcycle. One week in advance is recommended. We will also deal with urgent
situations on an individual basis; which will be given priority status. Please call us at (888)347-1391 to discuss your needs. Top
Page
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- A - Drivers normally pick up your
motorcycle within one to four working days from the date you place your order. We can
always arrange to accommodate your schedule, but you may incur additional costs. Top Page
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- A - We do accept reservations up to two
months in advance. Top Page
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- A - Prices are determined by mileage,
motorcycle size, weight, and delivery location. Top Page
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- A - We accept Personal Checks, Cashier's
Checks, Postal Money Orders, and Major Credit Cards (we require customer's signature for
credit card payment). Top Page
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- A - Your motorcycle is insured up to a
maximum of $5000, which is included in your shipping costs. Should you require additional
insurance, you have the option to purchase it at a rate of 1% on the declared value above
$5000. Please note that any damages to the motorcycle must be noted on the Bill of Lading
at the time of delivery. No insurance claims will be entertained subsequent to delivery. Top Page
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- A - Please call for further details if
your motorcycle is inoperable.. Top
Page
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- A - Have an alternative party like a
friend or relative, sign on your behalf if you are not available for the pickup of your
motorcycle. Make sure someone is available who can be reached directly by a phone for the
driver to schedule a delivery time. The driver usually calls within three to twenty four
hours before arrival, and the delivery time is within a four-hour time frame Top Page
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- A - Most trucks are 65 feet long and very
wide, which makes it impossible to reach most residential areas due to narrow roads,
trees, power lines, city ordinances, and other road factors. The driver will attempt to
get as close as possible to the delivery location, or we will arrange a convenient
location, like a shopping center or major street crossing, to pick up or deliver your
motorcycle. Top Page
- A - The Bill of Lading number provided on
pickup will be your tracking number throughout the shipment. You can track your shipment
online by following the "Tracking" link on
our website. Top Page
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- For any other questions, please
feel free to call us at (888)347-1391, and one of our Transport Professionals will be glad to
answer all your questions and assist you with your transport needs. Top Page
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