FAQ’s

Make sure your motorcycle is within 96" long, and 40" wide. You need to know the weight of your motorcycle. You also need to unlock the steering, remove the keys, fold in the mirrors if possible, and remove all items from the saddlebags and glove box. DO NOT send the keys or important documents with your motorcycle. We recommend you send them with an overnight courier. The driver will not pick up or deliver the keys and documents.

Transit times depend on shipping distance, weather, road conditions and frequency on specific routes. Typical transit times range between 5 - 14 days.

Plan enough time for us to pick up your motorcycle. One week in advance is recommended. We will also deal with urgent situations on an individual basis, and will be given priority status. Please call us to discuss your needs.

Drivers normally pick up your motorcycle within 1 to 4 working days from the date you place your order. Also, we can always arrange to accommodate your schedule, but you may incur additional costs.

We do accept reservations up to two months in advance.

Prices are determined by mileage, motorcycle size, weight, and delivery location.

We accept Personal Checks, Cashier's Checks, Postal Money Orders, and Major Credit Cards (we do require customer's signature for credit card payment). We have a dual price structure. A discount is offered for payment by certified check or wire transfer.

No. Send the belongings with North American Van Lines.

Your motorcycle is insured up to a maximum of $5000, which is included in your shipping costs. Should you require additional insurance, you have the option to purchase this insurance at a rate of 1% on the declared value above $5000. Please note that any damages to the motorcycle must be noted on the Bill of Lading at the time of delivery. No insurance claims will be entertained subsequent to delivery.

Please call for further details, if your motorcycle is in-operable.

Have an alternative party like a friend or relative to sign on your behalf. If you are not available for the pick up of your motorcycle. Make sure there is someone available to be reached directly by a phone for the driver to schedule a delivery time. The driver usually calls within 3 to 24 hours before their arrival, and the delivery time is within a 4-hour time frame.

Most trucks are 65 feet long and very wide which makes it impossible to reach most residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like shopping center or major street crossing to pick up or deliver your motorcycle.

Not anymore.